1. INTRODUCTION

LEARNEDGE LTD (“LEARNEDGE”, “we”, “us”, or “our”) is a company registered in England and Wales. We develop and license proprietary e-learning software solutions to businesses, educational institutions, and individual learners worldwide.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase or use a licence for our e-learning software, create an account on our platform, contact us for support or enquiries, or subscribe to our marketing communications.

We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. DATA CONTROLLER

LEARNEDGE LTD
27 Old Gloucester Street, London, England, WC1N 3AX
Email: info@learnedge.uk
Phone: +44 7868 245502

3. INFORMATION WE COLLECT

3.1 Information You Provide
Full name, email address, phone number, billing address, account credentials, payment information, support communications, and software licence details.

3.2 Information Collected Automatically
IP address, device and browser type, pages visited, session data, cookies, and software usage analytics when using our licensed platform.

3.3 Information from Third Parties
Payment confirmation and fraud signals from payment processors, aggregated analytics data, and publicly available business information for corporate clients.

4. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Process and fulfil your software licence purchase and manage your account
• Provide technical support, onboarding, and customer service
• Deliver software updates, releases, and security patches
• Send transactional emails such as invoices, licence keys, and renewal reminders
• Send marketing communications where you have given consent or we have a legitimate interest
• Comply with legal and regulatory obligations
• Prevent fraud and unauthorised access to our software
• Improve our software, website, and services through usage analytics

5. LEGAL BASIS FOR PROCESSING

• Contract Performance: Processing necessary to fulfil your software licence agreement.
• Legitimate Interests: Improving our services, preventing fraud, and communicating with existing clients.
• Legal Obligation: Compliance with UK law, including tax and anti-money laundering requirements.
• Consent: Where you have opted in to marketing emails or cookie tracking.

6. SHARING YOUR INFORMATION

We do not sell your personal data. We may share it with trusted third parties only where necessary, including payment processors, cloud hosting providers, email and CRM platforms, analytics services, legal advisers, and law enforcement or regulators when legally required.

All third-party processors are contractually bound to handle your data securely and lawfully.

7. INTERNATIONAL DATA TRANSFERS

Some service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs) or adequacy decisions.

8. DATA RETENTION

• Licence and account data: duration of licence plus 7 years
• Financial and billing records: 7 years (HMRC requirement)
• Marketing data: until you withdraw consent or opt out
• Support correspondence: 3 years after resolution

Data no longer required is securely deleted or anonymised.

9. COOKIES

Our website and software use cookies to maintain login sessions, remember preferences, analyse usage, and deliver relevant content. You can manage cookies through your browser settings, though disabling some may affect functionality.

10. YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Restrict how we use your data
• Receive your data in a portable format
• Object to processing based on legitimate interests or for direct marketing
• Withdraw consent at any time where processing is based on consent

To exercise any right, contact us at info@learnedge.uk. We will respond within 30 days. You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. DATA SECURITY

We use appropriate technical and organisational measures to protect your data, including TLS/HTTPS encryption, access controls, regular security audits, and staff training. In the event of a breach posing risk to your rights, we will notify you and the ICO as required by law.

12. CHILDREN’S PRIVACY

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If we become aware of such data being collected without parental consent, we will delete it promptly.

13. E-LEARNING SOFTWARE LICENCE — SPECIFIC TERMS

When you licence our proprietary e-learning software, we may process additional data including end-user activity logs, course completion data, content uploaded within the platform, and usage metrics.

Where you deploy our software for your own end-users (e.g. as a training provider or business), you act as a data controller for your users’ data and we act as a data processor on your behalf. A Data Processing Agreement (DPA) is available upon request.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The latest version will always be available on our website. For material changes, we will notify you by email or a prominent notice on our platform.

15. CONTACT US

LEARNEDGE LTD
27 Old Gloucester Street, London, England, WC1N 3AX
Email: info@learnedge.uk
Phone: +44 7868 245502