LEARNEDGE LTD — REFUND POLICY
Effective Date: 25 June 2025 | Last Updated: 25 June 2026

1. OVERVIEW

LEARNEDGE LTD (“LEARNEDGE”, “we”, “us”, or “our”) develops and licenses proprietary e-learning software. This Refund Policy outlines the terms under which refunds may be requested and processed for software licences purchased through our website or directly from our sales team.

By purchasing a licence from LEARNEDGE LTD, you agree to the terms of this policy.

2. CONTACT DETAILS

LEARNEDGE LTD
27 Old Gloucester Street, London, England, WC1N 3AX
Email: info@learnedge.uk
Phone: +44 7868 245502

3. SOFTWARE LICENCE REFUNDS

3.1 Digital Product Nature

Our products are proprietary software licences delivered digitally. Once a licence key has been issued or platform access has been granted, the product is considered delivered and used.

3.2 14-Day Refund Window

We offer a 14-day refund period from the date of purchase, provided that:

• The licence has not been actively used beyond initial setup or evaluation
• You have not downloaded, deployed, or integrated the software into a production environment
• The request is submitted in writing to info@learnedge.uk within 14 days of the purchase date

3.3 Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• The 14-day refund window has passed
• The licence has been fully activated and used
• The software has been integrated into a live or production environment
• The refund request is based solely on a change of mind after active use
• Subscription renewals where notice was not given at least 7 days before the renewal date
• Custom or bespoke software development work already commenced or completed
• Partial periods of a monthly or annual licence subscription

4. SUBSCRIPTION LICENCES

4.1 Monthly Subscriptions

Monthly licence subscriptions may be cancelled at any time. Cancellation will take effect at the end of the current billing cycle. No partial month refunds are issued.

4.2 Annual Subscriptions

Annual licence subscriptions cancelled within 14 days of the initial purchase date are eligible for a full refund, provided the licence has not been actively used. After 14 days, annual subscriptions are non-refundable but will remain active until the end of the licence period.

4.3 Renewal Cancellations

To avoid being charged for a renewal, you must cancel your subscription at least 7 days before the renewal date. Refunds for renewals already processed will only be considered if requested within 48 hours of the renewal charge.

5. TECHNICAL ISSUES & EXCEPTIONS

If you experience a significant technical issue that renders the software unusable and our support team is unable to resolve it within a reasonable timeframe, you may be eligible for a full or partial refund at our discretion. To raise a technical issue:

• Contact us at info@learnedge.uk with a description of the problem
• Allow our support team up to 5 business days to investigate and provide a resolution
• If the issue cannot be resolved, a refund will be assessed on a case-by-case basis

6. HOW TO REQUEST A REFUND

To request a refund, please email info@learnedge.uk with the following details:

• Full name and registered email address
• Order number or licence reference
• Date of purchase
• Reason for the refund request

We aim to respond to all refund requests within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days.

7. CHARGEBACKS

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Unresolved disputes may be escalated, but we are committed to working with you to find a fair resolution first.

8. CONSUMER RIGHTS

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, where applicable.

9. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. The latest version will always be published on our website. Continued use of our software after any changes constitutes acceptance of the updated policy.

10. CONTACT US

For refund requests or questions about this policy:

LEARNEDGE LTD
27 Old Gloucester Street, London, England, WC1N 3AX
Email: info@learnedge.uk
Phone: +44 7868 245502